A UNESCO and ICOM survey shows museums experimenting with artificial intelligence while internal rules struggle to keep pace. More than 400 museums in 90 countries responded. Among those respondents, 57 percent reported using AI, while 55 percent lacked an internal policy, strategy or guidelines for it. These figures describe the participating museums, rather than a complete count of museums around the world.
AI is being used for tasks such as translation, researching collections and engaging visitors. However, museums raised concerns about accuracy, copyright and the protection of data. They also asked for training and practical guidance. Access to money, technical skills and digital infrastructure differs between institutions. The findings suggest that adopting a tool is only one part of the process. Museums also need support to use it responsibly.